90-Day-Money-Back-Guarantee

90-Day Money-Back Guarantee Policy

At UNIQ™ Skincare Co., we're committed to delivering high-quality skincare devices that meet your needs and exceed your expectations. We understand the importance of experiencing the benefits of our products firsthand, which is why we offer a comprehensive 90-Day Money-Back Guarantee for our Micro-current Handset, IPL device, and Red Light Therapy Face Mask.

Guarantee Guidelines:

  1. Trial Period: We encourage you to use our products for at least 60 days from the date of delivery but not more than 90 days. This period is crucial for achieving the optimal results our devices are designed to offer.

  2. Usage Documentation: To ensure that you are getting the most out of your skincare devices, you are required to follow the recommended usage protocol. This means completing at least 16 treatments, with 2 sessions each week over 8 weeks. Document your journey by taking weekly photos of the treatment area before each session, ensuring that these photos are clearly date and time-stamped. (You can simply complete it by screenshotting on your phone.) This documentation is critical for evaluating the effectiveness of the product.

  3. Refund Request Process: If you do not notice the expected results after diligently following the usage guidelines, please email us your documented progress with 8 weekly photos at hello@uniqskin.co, along with your order number. Your refund request must be submitted within 90 days of receiving your product.

  4. Application Review: We will thoroughly review your application for a refund to ensure that it meets our criteria. Please note that incomplete or illegible applications will not be eligible for a refund.

Return Procedure:

  1. Approval Requirement: Do not return the product without prior authorization. Please contact our customer service team first to initiate your return. Returns without an approved request will not be processed.

  2. Return Shipping: Upon receiving approval, send back the product in its original packaging via a traceable mail service to the address our customer care team provides. Note that you are responsible for covering all shipping costs, which are non-refundable.

  3. Claim Validity: Incomplete, indecipherable, or illegible claims will be considered invalid. We reserve the right to refuse returns that do not comply with our policies.

  4. Refund Processing: Once we receive and verify your returned product, we will issue a refund for the purchase price to your original payment method. Allow up to 30 days for the refund to be processed by your credit card company.

Important Notes:

  • This guarantee is valid only for products purchased directly from UNIQ™ Skincare Co. through our official website or authorized retail locations. Proof of purchase is required.

  • The guarantee will be voided if the product is returned damaged due to misuse, abuse, or negligence.

  • We aim to maintain a fair and honest return policy and reserve the right to refuse returns that we believe are fraudulent or abusive of our policy.

Need Help?

If you have questions or need assistance with your product or return, our customer service team is ready to help. Contact us at hello@uniqskin.co